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Shipping & Return Policies

 





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Visit our sister site, Wahm Gifts Wholesale for all your wholesale needs:

 

Wahm Gifts Wholesale

 

 

More Info

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

**Due to some items being discontinued without notice, we would like you to know we will substitute the item with a similar item without additional costs**

We now can have orders processed within minutes when you pay by credit card through PAYPAL. You DO NOT NEED to sign up for an account. Just enter your credit card information and your payment will be processed faster and easier. Most orders will be shipped out that same day (depend on time order was placed) or the next business day. Our orders will be processed under our parent company name, Candy Gift Boutique.

 

Ground shipping usually takes 2 to 8 business days depending on the destination. (PLEASE be aware that weekends are not included in delivery time.) Items ordered together are not necessarily shipped together. We will notify you if any item cannot be shipped within 30 days.
 Gifts ship via UPS, FEDEX, USPS, OR DHL on business days. Business days are Monday through Friday. Saturday, Sunday and Holidays are not business days.
The day the item is ordered is not counted as one day. Please allow an extra day. If orders are placed after 1pm Eastern time, order will be shipped next day.
Gifts Shipping & Estimated Delivery
Ground Shipping - Estimate* 2-8 business days or less (recommended method)
2 Business Day - Estimate* 2 full business days
3 Business Day - Estimate* 3 full business day
Next Business Day - Estimate* 1 full business day

**Placing Orders:


Due to delays by credit card processor, notifying us of orders placed either before the cutoff time on some of our items, we are NOT responsible for these delays in processing credit card orders due to technical problems or transmission delays. This means that it takes  up to 72 hours before payment for order is complete. So expect a slight delay in shipping out of item. We have no control over this delay.

On your credit card statement, some of our items will be charged under the name of our parent company: Candy Gift Boutique

Holiday Shipping: If you order a gift ground service, we will ship it ground service. There will be NO REFUNDS for delivered late or not ordered with the correct shipping method. (SHIPPING IS NON REFUNDABLE) NO EXCEPTIONS.

Christmas Holiday Shipping Policy During December

We recommend you order early so that your gift arrives in time for Christmas. Delays in delivery may occur during the Holidays.
Do not count Saturday and Sunday when determining time.
**There are no cancellations. Once you place your order it is processed, charged to your credit card, made upon the receipt of the order and shipped the next morning.
 

**We do not guarantee circumstances as follows:
A. Inclement weather which restricts the delivery of a gift item!
B. Incorrect delivery address information given by customer. (No refund)
C. Recipient not available to receive his or her candy arrangement. If no one is home a notice will be left about the delivery. If they do not pick it up or have it redelivered, it will be sent back to us & there is (No refund)
 
6. We do not ship to patients in HOSPITALS! or people staying at HOTELS. We ship to all 50 states. We do not ship Internationally or to APO's & FPO's. We do offer shipping to PO. Boxes on selected gift items but it will take one or two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances.
Order Cancellations: We require that any order cancellation be placed within 12 hours of order confirmation. All cancelled orders placed with a credit card that has already been processed will be subject to a $10 cancellation fee. We do not allow cancellation of order after the gift item has been shipped.
Late Delivery:
If your gift order arrives late due to a shipping company ( USPS, UPS, FedEx, etc.) delay a credit for shipping will be issued. This does NOT apply to delays due to weather or delivery attempts that are unsuccessful.

Defective Merchandise
In the rare instance that your gift/purchase is defective, we will be happy to replace it at no additional charge to you. Please contact a customer service representative so they can find the perfect resolution to any situation.
If you wish to return the product for a refund:
1)Contact Us To Receive An Authorized Return Number.
2)Send the product back to us, with the Authorized Return Number (ARN). Please return the item in the same packaging as when we delivered it to you if possible, within 30 days of delivery.
3)Once we receive the Authorized Return Number and Gift Item, we will respond to your request for an exchange or issue a refund.

 


 

 

 

 

 






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